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Question

How do I get a refund on Zapier annual plan?

  • December 30, 2025
  • 3 replies
  • 20 views
P

I’m looking for a refund on an annual plan that charged me, although I did downgrade a month prior…

I saw on Reddit that there was a new “no-refund” policy which I had no clear communication. I’ve been a customer since 2022, this new policy looked to have been updated not too long ago. 

I did downgrade to the “free” account prior to the end of my annual subscription, but it still charged me. We need a refund and concerned Zapier will not be willing to help. 

    3 replies

    AndrewJDavison
    Forum|alt.badge.img+11
    • AndrewJDavisonZapier Solution Partner
    • Zapier Solution Partner
    • December 30, 2025

    No one on the community can help with this ​@Pace 

    You’ll need to ask support: https://zapier.com/app/get-help

    Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
    Sparsh from Automation Jinn
    Forum|alt.badge.img+6

    Hey ​@Pace,

    For refund requests, try contacting the Zapier support here- https://zapier.com/app/get-help. Hope it helps!

    https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • December 30, 2025

    Hi ​@Pace 

    Info about the Zapier Refund Policy: https://help.zapier.com/hc/en-us/articles/38624184577165-Zapier-refund-policy

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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