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Best answer

How do I get a refund on Zapier annual plan?

  • December 30, 2025
  • 4 replies
  • 30 views
P

I’m looking for a refund on an annual plan that charged me, although I did downgrade a month prior…

I saw on Reddit that there was a new “no-refund” policy which I had no clear communication. I’ve been a customer since 2022, this new policy looked to have been updated not too long ago. 

I did downgrade to the “free” account prior to the end of my annual subscription, but it still charged me. We need a refund and concerned Zapier will not be willing to help. 

Best answer by SamB

Hey there ​@Pace 👋

Sorry to hear about the unexpected charge. Like Andrew and Sparsh said, for all billing and account-related issues, you’ll need to contact our Support team directly. And as Troy mentioned, you can find out more about our Refund policy here. Big thank you ​@AndrewJDavison, ​@Sparsh from Automation Jinn and ​@Troy Tessalone for jumping in to help out here. 🤗

I see you’ve already got in touch with our Support team and they were able to help get things sorted out. Since this has been resolved I am going to close this topic now, but feel free to open a new one if you run into any issues with your Zaps or need help setting anything up.

In the meantime, happy Zapping! ⚡

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

AndrewJDavison
Forum|alt.badge.img+11
  • AndrewJDavisonZapier Solution Partner
  • Zapier Solution Partner
  • December 30, 2025

No one on the community can help with this ​@Pace 

You’ll need to ask support: https://zapier.com/app/get-help

Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
Sparsh from Automation Jinn
Forum|alt.badge.img+6

Hey ​@Pace,

For refund requests, try contacting the Zapier support here- https://zapier.com/app/get-help. Hope it helps!

https://zapier.com/partnerdirectory/automation-jinn | Zapier Silver Solution Partner| Automationjinn.com
Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 30, 2025

Hi ​@Pace 

Info about the Zapier Refund Policy: https://help.zapier.com/hc/en-us/articles/38624184577165-Zapier-refund-policy

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • January 7, 2026

Hey there ​@Pace 👋

Sorry to hear about the unexpected charge. Like Andrew and Sparsh said, for all billing and account-related issues, you’ll need to contact our Support team directly. And as Troy mentioned, you can find out more about our Refund policy here. Big thank you ​@AndrewJDavison, ​@Sparsh from Automation Jinn and ​@Troy Tessalone for jumping in to help out here. 🤗

I see you’ve already got in touch with our Support team and they were able to help get things sorted out. Since this has been resolved I am going to close this topic now, but feel free to open a new one if you run into any issues with your Zaps or need help setting anything up.

In the meantime, happy Zapping! ⚡

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