Question

How do I attach a file to a ticket in Autotask?

  • 10 October 2023
  • 1 reply
  • 33 views

How do I upload attachments to ticket in Autotask? 


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1 reply

Userlevel 7
Badge +14

Hi @krato 

Good question.

Are there fields for files/attachments on these Autotask Zap actions?

  • Create Ticket
  • Update Ticket

 

If not, then you may have to look into using the Autotask API:

https://ww1.autotask.net/help/developerhelp/Content/APIs/REST/REST_API_Home.htm