Question

How do I access my support ticket in my Zapier account?

  • 9 March 2023
  • 4 replies
  • 295 views

i created a ticket with zapier yesterday, i can’t seem to access that ticket from my account or any link to the my tickets page


4 replies

Userlevel 7
Badge +6

Hi @Markus Dittli,

I took a look at your tickets with Zapier Support, and it seems like they were able to reply to your query today and yesterday. Have you tried searching for emails from contact@zapier.com in your inbox or spam folders?

Hopefully, this helps!

Hi,

 

I am facing the same problem, created two tickets, no way to track what is happening on my tickets.

I just received an automated confirmation mail from the bot but there is no way to track the progress.

Can anyone help?

Userlevel 4
Badge +6

Hi @Sciential 

Were you able to find the ticket from your email? If not, you may want to check on spam, junk mail or deleted messages folders.

Please let us know if you have additional questions.

Userlevel 7
Badge +14

Hi @Sciential 

Zapier doesn’t provide a link to your ticket.

The autoreply email indicates:

Our current response time is around 24 hours, though we will get back to you faster when possible!

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