Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

How can I collect comments from shared Frame.io projects using Zapier?

  • October 18, 2023
  • 6 replies
  • 92 views
B

I would like to collect comments from Frame.io projects that are shared with me. All I see are the ones that are in my account but not the one I need, which is shared. In this example, how can I connect to the project called “The Postage”?

 

Best answer by ken.a

Hi there @byronnash,

I’m jumping in to see if I can help!

I did some digging on the “Forbidden” error, and according to the Frame.io team, this error occurs when the account used in Zapier doesn’t have a “Team Manager” permission. In short, registering webhooks with Zapier requires that the Frame.io user be at least a “Team Manager,” as the webhook registration is actually modifying the Team’s record.

Hopefully, this helps!

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 18, 2023

Hi @byronnash 

Good question.

If you know the ID for the Team, then you can try setting a static value via the ‘Custom’ tab.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
B
  • byronnashBeginner
  • Author
  • Beginner
  • October 18, 2023

How do I find that value?

communitymember
Forum|alt.badge.img+2

@byronnash you can get the id from the URL of the Projects ( you can see that from the browser)

 

Mehandi
B
  • byronnashBeginner
  • Author
  • Beginner
  • October 19, 2023

I tried copying the code for the project level, the folder, and the video itself. I get a ‘not found’ error in Zapier each time. Also, the text in the browser URL does not match the Id’s that Zapier shows for my two Teams listed by default. I’m not sure where to pull those numbers from. 

B
  • byronnashBeginner
  • Author
  • Beginner
  • October 19, 2023

I was able to get the correct ID from frame.io support. I guess that’s not available without asking? The test connection worked but when I try to enable it, I get a ‘forbidden’ error. Maybe it’s because I don’t own this team or project? I’m a collaborator on it. 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • Answer
  • October 20, 2023

Hi there @byronnash,

I’m jumping in to see if I can help!

I did some digging on the “Forbidden” error, and according to the Frame.io team, this error occurs when the account used in Zapier doesn’t have a “Team Manager” permission. In short, registering webhooks with Zapier requires that the Frame.io user be at least a “Team Manager,” as the webhook registration is actually modifying the Team’s record.

Hopefully, this helps!

    Terms & ConditionsAccessibility statement