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Filtering Intercom Tags on Conversations - Any Updates?

  • 17 March 2021
  • 1 reply

Hi - Intercom’s native integration to Salesforce only allows for 1 record type. We have 2 that could originate from Intercom.


I’m trying to filter a Zap by the tag added to an Intercom conversation. It looks like this has been an outstanding request with Intercom for a while based on these two posts below. 


Is there any update?




Best answer by steph.n 23 March 2021, 07:08

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Hi there @ajs164 - Thanks for writing to us! I’m afraid that we don’t have new updates to share. I’ve gone and added your upvote to the issues you mentioned. Once we do have an update, you’ll be notified directly via email. Thank you!