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Feature Request: Freshdesk Custom Customer Fields

  • 11 April 2023
  • 3 replies

Only the customer fields that ship with Freshdesk are selectable in a Zap. I want to select custom fields that I have added. My use case is syncing contacts among Freshdesk, Google Contacts, etc.



Best answer by ken.a 12 April 2023, 20:41

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3 replies

Userlevel 4
Badge +6

Hi @Kaley White 

Welcome to the Community! I'm sorry you’re having trouble with your Zap.

I want to clarify, what trigger event are you using in Freshdesk?

Update Contact in Freshdesk to trigger Update Contact in Google Contacts

Userlevel 7
Badge +6

Hey there @Kaley White,

I’m jumping in to see if I can help!

I did some digging into this, and it appears that the "Update Contact in Freshdesk" trigger does not currently support custom fields.

I have put in a feature request for this on your behalf. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

I'm sorry that we currently don't have this feature. Please don't hesitate to let me know if there's anything else I can help you with, as I'm always happy to lend a hand. 🤗