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Facebook Conversions - new zap events try and create new private connection

  • 18 September 2020
  • 2 replies

when I try and add a new Facebook conversion event, it wants to make me log in and creates a new Private “My Connection” every time, but I don’t have access to the Business Manager to create it correctly.   We have a Shared FB conversion account already there the owner of the Zap account created, but I cannot make new Zaps access that shared account, it keeps trying to create new ones with my credentials.    How can I make it use the shared app already with correct access and used in other zaps?



Best answer by Liz_Roberts 23 September 2020, 16:44

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thank you @Liz_Roberts - I will reach out to support as you suggested because nothing else works and it appears to be a bug.

Userlevel 7
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Hi @mh_idi ,

Thanks for reaching out!

I believe you are encountering a permissions issue here. I’m not overly familiar with Facebook Conversions, but could you check your personal account _or_ the shared account settings give the ability to “manage business permissions”?

If that doesn’t seem to do the trick, you may need to contact our Support team for additional troubleshooting!