Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi!

 

I want to connect Facebook Ads Leads with Zoho CRM, but when I test the zap this message appears.

 

I thought it could be due to the fact that the phone number section is more than 30 characters, so I tried putting the email trigger there, which has less characters, and it worked. 

How can I solve this problem? Why did it happen if I’ve not changed anything recently?

 

Thanks

Hi there @CORR - Thank you for your message! I see that your test data does not contain a phone number. Are you able to input a test phone number to see if that would remedy your solution? I noticed that the “test lead:” field does not contain numbers but letters. Let me know if you were able to troubleshoot this. Thanks!

Hey @CORR, hope you’re well, I just wanted to check in here!

Were you able to get things working with the info from Steph, or can we still help here?

Just wanted to follow up here to confirm that the issue here, as Steph spotted, was caused by the Phone Number field containing text rather than a valid phone number.

In cases like this where the values supplied by a default sample aren’t giving real data examples then you’ll want to try to pull in a new sample from Facebook Lead Ads that has a real phone number in order to test the Zoho CRM step with.

We have a guide that covers how to pull in a new sample from Facebook Lead Ads specifically here: My Test Step Sample Doesn't Have My Custom Form Fields

Terms & Conditions