Hi!
I want to connect Facebook Ads Leads with Zoho CRM, but when I test the zap this message appears.
I thought it could be due to the fact that the phone number section is more than 30 characters, so I tried putting the email trigger there, which has less characters, and it worked.
How can I solve this problem? Why did it happen if I’ve not changed anything recently?
Thanks
Best answer by SamB
Just wanted to follow up here to confirm that the issue here, as Steph spotted, was caused by the Phone Number field containing text rather than a valid phone number.
In cases like this where the values supplied by a default sample aren’t giving real data examples then you’ll want to try to pull in a new sample from Facebook Lead Ads that has a real phone number in order to test the Zoho CRM step with.
We have a guide that covers how to pull in a new sample from Facebook Lead Ads specifically here: My Test Step Sample Doesn't Have My Custom Form Fields
+8Hi there
+6Hey
Were you able to get things working with the info from Steph, or can we still help here?
+11Just wanted to follow up here to confirm that the issue here, as Steph spotted, was caused by the Phone Number field containing text rather than a valid phone number.
In cases like this where the values supplied by a default sample aren’t giving real data examples then you’ll want to try to pull in a new sample from Facebook Lead Ads that has a real phone number in order to test the Zoho CRM step with.
We have a guide that covers how to pull in a new sample from Facebook Lead Ads specifically here: My Test Step Sample Doesn't Have My Custom Form Fields
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