Hi Jo, I’m sorry that you’re having trouble seeing your Eventbrite events in your Zap.
The most common cause for this when the user/account connected to Zapier is a sub-user in your Eventbrite account.
If you're a sub-user, you should see the email of the "main account" on the top right, like so:
If you're the main account holder, you should just see something like this:
To get around this, you should connect the main administrator’s account to Zapier instead of yours. To do that:
- Go to Eventbrite.com and log out of your account
- Log in as the main account holder
- Back in Zapier, go to your Connected Accounts page: https://zapier.com/app/settings/authorizations
- Click "Reconnect" on the Eventbrite account—when you see the popup, confirm the main account holder is logged into Eventbrite
- Try setting up your Zap again
If you try that and still can't see all of your events, then the best thing to do will be to contact the Zapier support team using the Get Help form: https://zapier.com/app/get-help
I hope that helps! If you have any other difficulty using the Eventbrite integration, this help doc is a useful place to look Common problem with Eventbrite
Hi @joanna_dukkipati
I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.
Sit tight, and someone will contact you soon.