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Cannot Connect ZOHO CRM Application

  • 24 September 2020
  • 1 reply

I am trying to connect ZOHO CRM application in zapier.  I am admin in ZOHO and will not connect.


Best answer by Troy Tessalone 24 September 2020, 16:37

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Zapier Zoho CRM Help Article:


Common Problems With Zoho CRM

Last updated: June 02, 2020

I Cannot Get My Auth Token To Work

You will need to create an auth token here: If it still doesn't work, you may also need to contact your ZohoCRM administrator to enable API access.

I received an error for "EXCEEDED_MAXIMUM_ALLOWED_AUTHTOKENS" when connecting my account

You will need to delete any old or unused Auth Tokens in Zoho CRM by visiting this link:

Then you will be able to create a new auth token here:

What permissions do I need?

Most Action steps require Admin privileges. Non-admin users will only be able to see entries associated with their own account and will not be able to create module entries.

I received an error for "Crossed License Limits"

Zoho has very strict API limits. On their lower plans you can have about two Zaps triggering off Zoho turned On at a time. We recommend contacting Zoho to get your API limit raised. Read more on ZohoCRM's API limits here: