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Best answer

Can I connect multiple RingCentral account under one Super Admin account?

  • July 9, 2023
  • 2 replies
  • 221 views
jetblack

As the Super Admin for our company’s RingCentral account, I’d like to know if there is a way to have the triggers apply to all our RingCentral phone #’s, users, extensions, queues, etc. via my account? Or will i have to connect each user account to a separate zap? and if the latter is true, how would i go about connecting each non-user specific entity as they aren’t accounts?

Best answer by SamB

Hi all, just stopping by the share that the feature request has been implemented by RingCentral’s developers! 🎉

Their developers have confirmed that with the latest version of the New Call Log trigger, if you use a RingCentral admin user, and set the call log api to use Company Call Log, it will trigger for all calls in your account.

Thanks so much for your patience. Let us know in the Community if you run into any trouble with this, or you can reach out directly to our Support team. 

In the meantime, happy Zapping! ⚡ 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • July 10, 2023

Hi there @jetblack,

Welcome to the Community! 🎉

I did some digging into this, and it looks like connecting other accounts via a Zap under one Super Admin account is not possible at the moment. We do have an open feature request for this exact functionality. I have added your vote as another interested member to the open feature request. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • January 9, 2026

Hi all, just stopping by the share that the feature request has been implemented by RingCentral’s developers! 🎉

Their developers have confirmed that with the latest version of the New Call Log trigger, if you use a RingCentral admin user, and set the call log api to use Company Call Log, it will trigger for all calls in your account.

Thanks so much for your patience. Let us know in the Community if you run into any trouble with this, or you can reach out directly to our Support team. 

In the meantime, happy Zapping! ⚡ 

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