Best answer

Can I connect Instagram message request to 17 Hats CRM?

  • 8 February 2024
  • 4 replies
  • 21 views

Hi, is it possible to zap Instagram message requests to a CRM (17 Hats)?

icon

Best answer by ken.a 9 February 2024, 10:55

View original

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Userlevel 7
Badge +14

Hi @Jo Collins Photos 

Check out the available Instagram Zap app triggers/actions:

IG: https://zapier.com/apps/instagram/integrations#triggers-and-actions

IG for Biz: https://zapier.com/apps/instagram-for-business/integrations#triggers-and-actions

 

 

Thank you so much!

It doesn’t look like it’s possible to Zap from a DM only from a post or comment.

Userlevel 7
Badge +6

Hi there @Jo Collins Photos,

Unfortunately, the Instagram for Business app doesn’t support the “New Direct Message” trigger at the moment. However, we do have an existing feature request for this exact functionality.

I have added your vote as another interested member. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps!