Question

Zaps Keep Turning Off (But No Errors)

  • 15 February 2021
  • 16 replies
  • 413 views

Userlevel 1

One of my zap keeps turning off automatically, I keep switching it on and it keeps turning itself off. There are no errors reported. Please can someone help fix this issue, thanks!


16 replies

Userlevel 7
Badge +10

Hi @MIGlobal 

Check out this help article: https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses

  • Off: Zaps that are turned off do not actively check for new data or perform actions. Zapier automatically turns your Zaps off for you in three situations:
    • You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
    • Multiple errors occur each time the Zap tries to run.
      An email notification will be sent if a Zap is turned off due to errors.
    • You make a change to a trigger or action of the Zap.
      You will need to turn the Zap back on once you are done editing it.

 

You can leverage the Zapier Manager app to be made aware of when Zaps are turned OFF: https://zapier.com/apps/zapier-manager/integrations#triggers-and-actions

Facing the same issue. Zaps keep turning off and I have to manually on them. 

This is a major issue since my leads in the CRM gets updated in real time from my website form. I am losing out on a lot of leads which are not captured in the CRM and are lying in the website backend unattended. Autoreplay isnt available in the starter package and I am not ready to upgrade to the professional plan given this basic problem I am facing. 

Please give me a solution to stop this from happening. I cant AFFORD to lose out on those leads.

Userlevel 7
Badge +10

@Avni Bakshi 

Some ideas...

You can leverage the Zapier Manager app to be made aware of when Zaps are turned OFF: https://zapier.com/apps/zapier-manager/integrations#triggers-and-actions

 

You can leverage the Zapier Manager app to turn Zaps OFF back ON: https://zapier.com/apps/zapier-manager/integrations#triggers-and-actions

 

If this keeps happening, then likely the Zap configuration needs to be revisited and check the app connections here: https://zapier.com/app/connections

Plus, be sure to reference available Help articles for each app: https://zapier.com/apps

Example: https://zapier.com/apps/zapier-manager/help

So I need to use 1 of the 5 zaps I have in the starter plan to integrate zapier manager. And since this has already happened to me about 5 times this week, i will also be utilizing those out of the 750 tasks i get with the plan. It seems to me like a bug that’s forcing me to upgrade my plan. 

Also, this is happening with different zaps using different connections at different times. So not sure how https://zapier.com/app/connections would help. 

Userlevel 7
Badge +10

@Avni Bakshi 

You can open a ticket with Zapier Support to investigate further: https://zapier.com/app/get-help

Userlevel 1

I have the same issue. Kinda defeats the entire purpose of automating a process if I have to check it every day anyway.

Userlevel 7
Badge +10

@kluy I suggest opening a ticket with Zapier Support so they can investigate further: https://zapier.com/app/get-help

Userlevel 3
Badge +6

Hey @MIGlobal and @Avni Bakshi, it looks as though you’ve both been in contact with our Support team and they responded with further instructions and questions. Are your Zaps still being turned off repeatedly, or did you manage to fix things here?

@kluy, I’m not seeing a Support ticket for this particular issue, were you since able to resolve this issue?

Please let us know! :)

Userlevel 1

I didn’t resolve this issue, specifically. But I did start using the feature that emails me when there’s been an error, which has been working well for me.

Yeah, I’m also having issues. I’m grateful for the tip about using Zapier Manager - though my problem is in a folder with 184 zaps… it’s far from ideal to have to keep going in and turning them back on, especially as this is for tracking data.

 

We’re on the Pro plan, not sure what’s causing this issue…

 

Hi, my Zap keeps turning off (I have a paid plan) and it is saying I have errors with missing first and last names. The first and last names are mapped, and all of the testing works correctly. Once live data starts flowing, the Zap automatically turns off.  This keeps happening, and I am unsure what is causing this. 

 

Userlevel 7
Badge +10

Hi @hkatz!

I see that you’ve written to our Support team and they have responded with some directions and also some questions. Please continue the conversation there, since they’re able to dig into your Zaps :)

Hi, I am still awaiting a response from the support team. I need to get this resolved ASAP. 

 

Userlevel 3
Badge +6

Hey @hkatz,

I’m very sorry that you’re still waiting on a response from the Support Team. I’ve double-checked the system here and they’ve definitely replied to you.

Please can you check your spam/junk folder in case it’s ended up in there by mistake? And if that doesn’t help, please try searching for emails ending in ‘@zapier.com’. Hope that helps!

Hi Sam,

I have checked ALL my folders and asked my IT team, and we can’t find the emails. I receive all other emails from Zapier, so it shouldn’t be an issue. Can you please ask the Support team to send a new email to me, or direct message me if possible? I need to get this resolved ASAP. 

 

Userlevel 3
Badge +6

Hey @hkatz!

I’ve just checked again and it looks as though you’ve since located the emails from our Support Team and they’ve been continuing to assist you with this. :)

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