Question

The data is not being collected in the CRM

  • 21 December 2020
  • 3 replies
  • 11 views

I have 2 Zaps configured that are not collecting data despite the fact that supposedly the connections of the Apps involved say they are well connected. These would be the screens of what is configured:

 

 

That could be happening?
I created a test lead on facebook (I don't remember where). Does that have to do with it? Could it be that I left something on facebook deactivated?


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3 replies

Userlevel 7
Badge +10

Hi @rrponzo 

The best place to start is working through the issues and solutions suggested here:

https://zapier.com/help/doc/common-problems-facebook-lead-ads

If you still have issues, please come back to us.

Userlevel 5
Badge +5

Can you see some leads arriving in the FB Business Manager Interface that do not show up in Zapier?

Userlevel 7
Badge +10

@rrponzo 
Just checking in to see if you still need help with this?