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Sending an attachment from Jira ticket to Zendesk

  • 3 June 2021
  • 2 replies
  • 36 views

Hi guys!

I have created a zap to convert tickets entered into Jira into a Zendesk ticket.

However, the attachments in the tickets are not coming along on the journey. Could anyone advise how best to configure my zap to include my Jira attachments?

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Best answer by robschmidt 3 June 2021, 06:06

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2 replies

Userlevel 7
Badge +6

Hi @AndrewR 

There are several ways to get the attachments from Jira when the attachments do not appear in trigger result.

  1. After the trigger, add a Jira search action, and that will bring the attachment.
  2. If that doesn’t work, you can use “issue attachment” API endpoint to get the attachment for that ticket.
  3. There is another API endpoint to grab all the attachments as a zip file: https://community.atlassian.com/t5/Jira-questions/How-to-retrieve-an-issue-attachments-with-the-rest-api/qaq-p/572084

 Outliant

https://www.outliant.com/automation                                                                                                automation@outliant.com

 

Userlevel 3
Badge +6

Hey @AndrewR, I hope you’re doing well, I just wanted to check in here!

Were you able to get things working with the info from Rob, or can we still help out here?