Question

Client Mistake and now Exceeded Tasks

  • 14 June 2021
  • 2 replies
  • 15 views

So client did a bulk import of contacts into their CMS and triggered 10K tasks.  It immediately maxed out the subscription’s Tasks. I deleted the ones on hold and want to know the best way to get thru this month.  
They are on a yearly billing cycle.  Is there a way to just upgrade for the month or do I need to upgrade today and remember to downgrade the day before the account resets next month?  And if I need to upgrade/downgrade is everything prorated (I’ll need to explain the charges)?  
 


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2 replies

Userlevel 7
Badge +13

Hi @WaterGuy 

Best to open a ticket with Zapier Support for billing issues: https://zapier.com/app/get-help

Thank You, will do!