Question

The app returned "Expecting property name enclosed in double quotes: line 1 column 2 (char 1)"

  • 14 December 2021
  • 5 replies
  • 344 views

I’m getting the below error on just a handful of tasks and can not figure out why. The tasks have not been edited in over 6 months and these errors just started to happen in the last two days. 

 

I’ve tried troubleshooting, I’ve tried re-running the task, I’ve tried checking for spaces in the URL, with no luck. 

The app returned "Expecting property name enclosed in double quotes: line 1 column 2 (char 1)"

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5 replies

Userlevel 7
Badge +14

Hi @Simoneau 

Make sure you are have set both Headers:

 

Change this to FALSE


Gorgias API docs: https://developers.gorgias.com/reference/put_api-tickets-id-

Thank you, when I set the data pass-through to false and re-tested it the tasks seems successful, see screenshot attached. 

However, when I look at the list of zaps that have stopped/errored the same amount of them are still there. I clicked on a few of them to make sure that the setting was set to false and it is. Do I need to re-run these? Is there a mass way to update them?

 

I tried mass running them again and still see that they error out. 

Userlevel 7
Badge +14

@Simoneau 

Help article about replaying failed Zap Runs: https://zapier.com/help/manage/history/replay-failed-zap-runs

That article is not helpful for this issue. I followed all the steps. Do you have any other suggestions?

Userlevel 7
Badge +14

@Simoneau 

Check the Zap Runs history details for the DATA IN/OUT for each Zap step to help with the troubleshooting.