Best answer

Catch Hook not triggering despite success response to sending app

  • 18 February 2023
  • 5 replies
  • 136 views

Userlevel 1

Hi, I met this issue:

And I've already tried using the webhook to successfully trigger the zapier trigger at postman.

What can I do next? Thank you very much.

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Best answer by Itou Ng 23 February 2023, 07:42

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5 replies

Userlevel 7
Badge +14

Hi @Itou Ng

Good question.

We’d need more context in the form of screenshots with how and where your webhook is configured to be sent.

Userlevel 1

Thank you for your reply, @Troy Tessalone 

In our application, we also have trigger and action concept:

​​​​​

The picture mean: when user have a form submission in our application, we use post to request Zapier’s webhook.

  The above process had a running history: 


Output displays that the response what call the zapier’s webhook. But Zapier no trigger:

 I use postman test the webhook, successfully:

 

Userlevel 7
Badge +14

@Itou Ng 

Zap trigger have default deduping.

Make sure to submit unique data.

An easy workaround is to include a timestamp as part of the data sent to the Zap trigger via the webhook.

 

If you have the webhook response, then you can open a ticket with Zapier Support for them to troubleshoot more: https://zapier.com/app/get-help

 

Userlevel 1

Thank you for your reply, @Troy Tessalone 

Userlevel 1

The problem is that the perform method is wrong.

🤣 

I'm stupid.