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Zapier errors for missing info but info is present

  • 28 October 2020
  • 3 replies
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Userlevel 1

Hello! I get an error from time to time on one of my zaps. The zap grabs data from a form (cognito forms) and then sends corresponding webhooks to a service we use. The issue is that the webhook step will error because the height field (required on the form) had no data. The confusion comes in because the form does contain height info for the client. I’ve attached screenshots, is this maybe just Zapier messing up once in awhile? The error is always from this one field, never anything else. You can see in the Cognito step that the height is present (height value is what is needed) but it is missing from the webhook step. Thanks!

 

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Best answer by Troy Tessalone 29 October 2020, 04:26

Try remapping the Height value to the Webhook step.

You can add a Filter step to make sure the Height field value exists.

Make sure the name of the Height field from Cognito Forms hasn’t been updated.

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3 replies

Userlevel 7
Badge +6

Try remapping the Height value to the Webhook step.

You can add a Filter step to make sure the Height field value exists.

Make sure the name of the Height field from Cognito Forms hasn’t been updated.

Userlevel 7
Badge +8

Hey @idealwellnesswa just wanted to check in here! Were you able to get things resolved by utilizing Troy’s suggestions? Let us know!

Userlevel 1

Good to go, thanks!

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