I try to setup a Zap between Intercom and Zoho Desk. It works find when the trigger is set to a new ticket, but when I set the trigger to be when the conversation closes, then it somehow does not return to Zoho with anything.
I get this troubleshoot message:
The app returned `{"message":"The data is invalid due to validation restrictions-/contactId"} What happened: Executing creates.create_ticket.operation.perform with bundle {"message":"The data is invalid due to validation restrictions-/contactId"} Console logs: Custom field URL ---> https://desk.zoho.eu/api/v1/myForm?orgId=20084779976&module=tickets&departmentId=124014000000007061 Response Code : 200 Cust fields {} Add Ticket {"departmentId":"124014000000007061","contactId":"282905000000104001","subject":"Intercom Ticket","description":"<p>Test nummer 3</p>\n\nSe online her: https://app.resights.dk/#6.89/56.25/10","assigneeId":"124014000000185001","channel":"Chat","classification":"-None-","customFields":{}} ` as error, which we cannot read.