Question

Zoho CRM: Unable to create entry in module: Contacts. Error : Please check if the URL trying to access is a correct one.

  • 21 August 2023
  • 1 reply
  • 39 views

Userlevel 1

This post was split from topic: 

 

@ken.a  Can I also be notified if this get fixed?  Thanks .

Here’s my setup:

Zap overview

 

The UPDATE is meant to assign each contact ID to the same Account.  Hence the hardcoded Account ID.
Error message!

 

 

RUN ID:  001175ca-1e0c-a5d7-a691-7a06278b6b51


1 reply

Userlevel 7
Badge +6

Hi there @joelbrock,

I have split your reply to a new post. I hope you don’t mind.

Before I can add you to the bug report. We need to confirm it first. That said, looking at the screenshot you’ve provided, I noticed that the mapped data on the “Entry ID” field is incorrect. The “Entry ID” field looks for the ID, and the “zcrm_” bit should not be included. Here’s an example of an Entry ID:

22bc4e829537eda5618dd2cbcd0b5833.png
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To remove the “zcrm_” bit you might need to add a Text in Formatter by Zapier - Split Text step. Here’s what it will look like based on the screenshot:

0272b1f6b2695ce1350660e35c5abfb5.png
(view larger)

3785785e49736c1aa701bc51b7fa9758.png
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After that, you’ll need to map the output of the formatter step to the “Entry ID” field as a custom value. Like so:

ef8fb4aa913263587883bdc393f78218.png
(view larger)

Please give that a try, and let me know how it goes! 😊

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