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Zoho CRM error: Unable to create entry in module, Leads error: duplicate data, api_name Email, id

  • 26 July 2023
  • 2 replies
  • 119 views

Userlevel 1

 

It allowed me to use this format previously? I am unsure why this message is coming up when trying to test my zap. 

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Best answer by GetUWired 26 July 2023, 14:17

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Userlevel 7
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Hey @Right2site,

Looking at your picture, it seems that the error has “Lead: duplicate data” in it.  

It might be giving an error because Zoho doesn’t allow you to do a Create step when the record already exists.  

I would recommend testing again with information that isn’t in Zoho.

Depending on your workflow, you could also switch to the Create/Update Module Entry step instead.

Hope that helps!

Userlevel 1

Hi,

Yes I did Create/Update Module Entry and it fixed the issue. Thanks for the help 

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