Best answer

Zeffy error: The app returned "Authentication failed: Invalid access token in authorization request header".

  • 12 January 2024
  • 3 replies
  • 93 views

Userlevel 1

I’m trying to connect Zapier to Zeffy (The online donation system) and I used their invitation link listed here:

https://support.zeffy.com/do-you-integrate-with-quickbooks

Now, when I try to connect the account, it says 

 

We hit an error adding your new account

authentication failed: The app returned "Authentication failed: Invalid access token in authorization request header".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

I’m the account owner and there’s no permissions popup.

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Best answer by Troy Tessalone 12 January 2024, 22:33

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3 replies

Userlevel 7
Badge +14

Hi @dhanttula 

One tip to try:

 

Or you may need to reach out to Zeffy Support for help with their Zap app authentication.

Userlevel 1

Hi @dhanttula 

One tip to try:

Sure enough, switched to Safari and it worked like a charm. 🙄 

Thank you,

 

Userlevel 7
Badge +6

That’s awesome @dhanttula! We’re glad to hear the issue is now resolved by changing browsers. Also, a big thank you to Troy for lending a hand here.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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