Zaps working in test but not in real world application

Hi ​@IsabellaWithBells 

Zaps work while turned ON for new data going forward.

Check your Zap Run history for activity: https://zapier.com/app/history/

Help link for using Fillout in Zaps: https://www.fillout.com/help/zapier

Help link for using Squarespace in Zaps: https://zapier.com/apps/squarespace-forms/integrations#help

Hi ​@IsabellaWithBells 

If 6 Zaps fail live but pass test mode, the issue is almost always live data structure mismatch or task limits.

Quick fixes:

1. Check Zap History (Dashboard > History) – Look for "Error" or "Skipped" tasks. Errors will tell you exactly what field is missing/invalid.

2. Required fields – Live submissions sometimes add spaces (e.g., "email@.com ") or use different formatting than your test data. Zapier rejects invalid formats.

3. Task limit – Free plan = 100 tasks/month. If you hit the limit, Zaps skip until reset.

4. Reconnect trigger – Pull a fresh sample from a real submission. Quiz data often sends different values live vs test.

My Recommendation: Duplicate your working Zap and swap the trigger to match the failing quiz form. This isolates the issue.

Let me know if you check your Zap History and find a specific error code!

If you're still stuck, I offer a free 20-min Zapier troubleshooting call. Book it through my Zapier Directory profile — it's listed under Resources on the left side: https://zapier.com/partnerdirectory/automatemybiz!-->

This usually happens because Fathom is sending multiple action items in one list, and Zapier is only using one item from that list.

So instead of making one Jira ticket for each action item, the Zap is just creating one ticket from the first one it sees.

I’d check whether the Fathom step is giving you:

• a real line-item list, or

• one big text field with all action items together

If it’s a list, you’ll likely need Looping by Zapier so Jira creates one issue per action item.

Glad to hear you got it sorted ​@IsabellaWithBells! Strange that it worked fine when you rebuilt it, maybe there was a glitch or caching issue affecting the original Zap 🤔

Definitely keep an eye on it and let us know if it happens again. In the meantime, happy Zapping! ⚡