Zapier won't populate SMS in Mailchimp

Hi ​@ashland 

Help links from Mailchimp for using SMS: https://mailchimp.com/help/about-sms-marketing/

Yes, I have already set it up in MailChimp and worked through their steps. Is there something set up in my Zap wrong?

​@ashland 

Can you confirm all of the bullet points in the screenshot below?

Hi ​@ashland, Has this been resolved yet?

If not, If the other fields are populating correctly, I'd check the phone number format first. Mailchimp can be picky about SMS fields and often expects numbers in a specific format (usually including the country code).

You might want to inspect the exact value coming out of the Formatter step to see if it's matching what Mailchimp expects.

Happy to take a look if you'd like:
--link removed by moderator--

Here is what the output from that step in the Zap looks like -- it seems to be formatted correctly?

 

​@Troy Tessalone Confirmed -- I have the SMS plan set up within Mailchimp. Its paid and sends the SMS messages as intended (after I manually add the number), but my Zap doesn’t populate the SMS field...even though the Zap populates every other field correctly. 
 

I don’t have a “phone” field and instead to directly upload it to the SMS field (similar to what I do with the email address in the email field). That can’t be the issue, can it? 

​@ashland 
Looks like the same issue persists as your other Mailchimp SMS topic from a while ago: 

Yes, Mailchimp just confirmed that this is still a Zapier API issue. :( How can I place a ticket for Zapier to update its API?

 

​@ashland 

Zapier help: https://zapier.com/app/get-help

Hey there ​@ashland 👋

Seems like you were referencing the bug report that’s been discussed over here:

I see that bug report was since converted to a feature request though, and our Support team have added your vote to it. We can’t give any sort of ETA on when it might be implemented but we’ll definitely notify you by email as soon as it is. 

In the meantime, since its now available via their API you could try using an API Request (Mailchimp) action to update the SMS field via a Zap. Our API Request actions in Zapier guide gives general advice on how to use it, so you’d need to reference Mailchimp’s API documentation to make sure the request is set up correctly. 

If you give that a try and get stuck at all just let us know, want to make sure you’re all set! 🙂