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I’ve connected a Jobber account and it has the trigger “Jobs Closed” but when I click “Test Trigger” no data comes in. Even when closing a job on the other side and clicking test trigger, nothing happens. We can pull data from “Jobs Opened” but not with “Jobs Closed” and we need that trigger to get contact info from finished jobs to send down to other steps in the Zap pipeline. Without seeing the data I can’t reformat the phone number the the workflow for the Zap probably won’t work as it seems it is receiving no data even with 800+ finished jobs in that jobber account.

Can this be fixed in any way? or Can we do anything for this?

If your Jobber account has a large number of closed jobs (e.g., 800+), Zapier might have limitations in pulling all historical data during testing. The trigger is designed to capture new events moving forward. Also the "Test Trigger" in Zapier typically retrieves recent sample data. If there are no recently closed jobs, it might not pull in any data. To test: Close a job in Jobber to create recent data and click "Test Trigger" to see if the new data is detected.

A workaround could be:

Use the "Jobs Opened" trigger to pull job data (as you said its working that way), then add a Filter step to only process jobs with a status of "Closed” and use a Formatter step to reformat the phone number as needed.

I was clicking the test connection button as the user who had access to the jobber account closed a job live. I clicked the test connection button multiple times and nothing happened.

I’m not sure of the workaround will work if there is a bug and the zapier-jobber integration is faulty and needs updating. Is there a way to ask Zapier to look into this?

Hi ​@ZapQuestions,

It looks like you have opened a ticket to our Support Team regarding this issue. I’d recommend continuing the conversation with our Support Team via email since they have the correct tools to look closer at the Zap and its logs.

I appreciate your patience and understanding.

Has this been fixed? Im getting the same issue. Also Zap is not pulling tags set to jobber contacts

Hi ​@MathisKNPW,

I did some digging into this, and it looks like there are no open reports regarding this issue. I recommend contacting our Support Team so that they can investigate this issue further.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding. 

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