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Question

Zapier Manager - New Zap Error not firing

  • May 9, 2025
  • 4 replies
  • 89 views
L

It appears that the Zapier Manager “New Zap Error” event is not firing despite Zap Errors occurring. This has been set up to fire for all errors in a folder (the account and folder have been specified, but not the zap). When checking the Zap history, this is showing no runs in the past 30 days, however when checking the individual zaps in this folder, I can see errors that have occurred in this timeframe.

 

Any ideas as to why this trigger wouldn’t be working? I’m a little stumped as this was working previously in other folders.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 9, 2025

Hi ​@LeonB 

Help links for using Zapier Manager:

https://zapier.com/apps/zapier-manager/integrations#help

 

Help about managing Zapier error notifications:

https://help.zapier.com/hc/en-us/articles/8496289225229-Manage-notifications-when-errors-occur-in-Zaps

https://help.zapier.com/hc/en-us/articles/14095911742861-Customize-your-action-error-notifications

https://help.zapier.com/hc/en-us/articles/15666606859661-Customize-your-trigger-error-notifications

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • May 12, 2025

Hi ​@LeonB,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

L
  • LeonBBeginner
  • Author
  • Beginner
  • 1 reply
  • May 12, 2025

Hi ​@Troy Tessalone  and ​@JammerS , not really. The issue is that the Zap never triggers in the first place - I’m not sure how this relates to email notifications?

 

I will reach out to the support team where I can link them to the Zap in question.

 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 3527 replies
  • May 13, 2025

Hi ​@LeonB,

 

If your Zap isn't triggering as expected, review the trigger setup to ensure it's correctly configured with the right app, event, and filters. Use the "Test Trigger" feature to confirm Zapier can detect recent data, and ensure Zapier has the necessary app permissions—reconnecting the app can help. Check your task history for errors and know your trigger's polling frequency, as some triggers don't run instantly. If issues continue, contact Zapier Support with your Zap details so they can investigate further and assist you more effectively.

Feel free to reach out if you have any questions or need further assistance. We're here to help.

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