Hi! I am trying to trigger a Zap using a Zendesk webhook. I updated a ticket in Zendesk and I could see that the trigger worked successfully. However, when I try finding new records on Zapier, the ticket is not showing there. How can I fix this?
Question
Zapier is not finding new records from Zendesk
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+14- Zapier Orchestrator & Solution Partner
Hi
Make sure to keep the Zap trigger step open when testing the Zendesk event that will trigger the Zap webhook URL, then refresh to pull thru new records.
Help links for using Webhooks Zap app: https://zapier.com/apps/webhook/integrations#help
+11- Community Manager
Hey
Let us know if you still need any help, want to make sure you’re all set! 🙂
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