Zapier Email Parser suddenly stopped receiving emails from my website

Hey ​@McDonald Hunter Gardens !
Since the admin email still works and manual emails to the Zapier inbox work, Zapier is fine. The Gravity Forms notification to that inbox is likely failing. Start by opening the Gravity Forms notification that sends to Zapier and just re-save it. Then check if your site is actually sending that email by using a mail log plugin. That will show if it’s being sent or not. If it’s not showing up, the issue is with your site’s email setup or SMTP. If it is being sent but not arriving, your email provider may be blocking or filtering it. In that case, try creating a new Zapier parser inbox and update the form to use that.

Ethan Marcellus- Automation Expert at Tuesday Wizard | Top Zapier Solution Partner | Zapier Community Contributor
 

Hi ​@McDonald Hunter Gardens 

Help links for using Email Parser in Zaps: https://zapier.com/apps/email-parser/integrations#help

Try these Zap steps:

1. Trigger: Gmail - New Email Matching Search
2. Action: AI by Zapier
   1. Use to parse the email
   2. Help: https://zapier.com/apps/ai/integrations#help
3. Action: [APP] - [EVENT]
   1. Up to you!

Hy ​@McDonald Hunter Gardens 

Since manually emailing your parser inbox works, Zapier is not the problem. The issue is between Gravity Forms and email delivery.

Try these 3 fixes in order:

1. Re-save the notification – Edit your Gravity Forms notification (the one sending to Zapier) and click Update. This often resolves glitches.

2. Install a mail log plugin (e.g., WP Mail Logging) – Submit a test form and check:

   • Email not in log → Delete and recreate the Zapier notification in Gravity Forms

   • Email in log but not arriving → Set up an SMTP plugin (like WP Mail SMTP) to fix deliverability

3. Create a new parser inbox – If nothing works, create a fresh Zapier Email Parser mailbox and update your form to send there.

Why this happens: WordPress's default email system (wp_mail()) is unreliable. Your admin email works, but the Zapier address may be getting filtered or blocked.

Documentation:

• Zapier Email Parser Help

• WP Mail SMTP Guide

Hope this helps you get it sorted!

If you're still stuck, I offer a free 20-min Zapier troubleshooting call. Book it through my Zapier Directory profile — it's listed under Resources on the left side: https://zapier.com/partnerdirectory/automatemybiz!-->

Hy ​@McDonald Hunter Gardens, just checking — did any of these fixes do the trick for you?

Over the weekend, one of the forms on my website was submitted twice. The first time, it made it through to the zapier inbox. The second time, it didn’t. No idea why, This morning I re-saved the notification to the zapier inbox, but now I am unable to open my zapier inbox at all. There’s no button in zapier to go to the email parser inbox or settings, and when I go to the email parser page on the zapier website, it directs me to log in which just takes me back to the main zapier dashboard. Going to parser.zapier.com/mailboxes or any other parser.zapier.com URL I’ve used previously simply produces a “not found” message. So now I can’t even verify whether emails are reaching the mailbox.

Sorry to hear that ​@McDonald Hunter Gardens. I just tested on my end with my own Email Parser account and was able to access Email Parser from https://parser.zapier.com/login/. I used the Log in with your Zapier account button though:


When you tried to log in did you use that same log in button, or did you enter your username and password? If you entered your username and password, can you try resetting the password using the Forgot your password link to see if then lets you access it to confirm whether it received the email?

That said, wanted to note that the Gravity Forms app has a Form Submission trigger. Wonder if that might be better to use as the trigger for your Zap?

Glad you found an alternative solution that works for you ​@McDonald Hunter Gardens 🙌

If there’s anything else you need help with, just let us know!