Zapier keeps adding already existing leads in my Google Contacts into my Follow Up Boss and then it says I’ve reached my maximum zaps for the month when I in fact did not. How can this be fixed?
Zapier duplicating Google Contacts in Follow Up Boss, exceeding zap limit.
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Userlevel 7
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13 November 2023
Hi
Good question.
Please post detailed screenshots with how your Zap steps are configured in order to give us more context.
How Task usage is measured in Zaps: https://help.zapier.com/hc/en-us/articles/8496196837261
- Beginner
- 5 replies
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13 November 2023
The contacts are not new and they have not been updated either.
It also was not a new inquiry. How do I get my zaps back?
Userlevel 7
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- 24615 replies
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13 November 2023
We would need to see how each Zap step is configured to have full context.
Userlevel 7
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13 November 2023
Click the edit button on the field and get screenshots from the right rail configuration section.
- Beginner
- 5 replies
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13 November 2023
If I click down on test, it reveals personal information of some of my contacts.
Userlevel 7
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13 November 2023
We need to see how your Step 2 is configured in the Action section.
- Beginner
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13 November 2023
Here is what's filled out under Action. It goes to the stage ‘Lead’ on Follow Up Boss.
Userlevel 7
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13 November 2023
The Zap will trigger when there is a NEW or UPDATED Contact in GContacts.
Help article to reference:
New or Updated Contact is triggering on all contacts and updates, how do I trigger my Zap on new contacts only?
Google Contacts doesn't let us trigger on just new contacts yet but there is a workaround:
1. When creating a new contact, manually add some value to an unused field in the contact
2. Set up a filter to only allow contacts with this value to pass
3. Add an Update Contact step later in the Zap to remove/alter this value
With this setup, further updates to that contact won't pass the filter.
NOTE: Having 2 email variables mapped to the Email Address field may cause errors.
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