Zapier could not connect to your account.: The app returned "Mail service not enabled"

Which app are you trying to connect?

Hi Jayesh,

Thanks for your reply. I am connecting my company’s email and I have already connected the FB ad account for lead access.

Regards,

Manish

Hi there @manishmohite,

I just came across your post here and wanted to check in here to see how you’re getting on. Are you still running into the same issue here?

Please do let us know if you’re still in need of some help on this at all - happy to help further! 🤗

Hi i am having the same issue. I am trying to link my company gmail with zapier (I use it as my login so it already has access). I want to create a zap from emails to send to my crm. It comes up with the - Mail service not enabled -  every time i try to connect it to a zap.

Please help

Hi @Ben Tomlinson,

From what I can tell, this message may mean that your Google Group has something turned off that it shouldn't, which is not allowing you to connect those accounts.  I found this article from Google which should provide some help:
https://support.google.com/a/answer/182442?hl=en

Can you double check that Gmail is turned on for any account you want to connect with Zapier?

I'll be keeping an eye out for your response!

Hi Ken

Ive tried to follow what yuve posted ther but can not sign into an administrator account as I dont have one form what I know… This is the only gmail i have for my company so I dont know how I would have a separate admin one?

the error im getting is attached

Hi there @Ben Tomlinson,

Thanks for the update here.

Have you tried creating an email alias? Learn more about Gmail's account permissions.

To learn more on how to connect Gmail and the requirements for connecting Gmail, kindly visit this link: https://help.zapier.com/hc/en-us/articles/8495933589645-How-to-get-started-with-Gmail-on-Zapier#connect-to-app-on-zapier

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Hey @Ben Tomlinson! 👋 

I just did some checking on that error and it sometimes occurs when the Gmail account is not active or has been suspended.

Can you reach out to the admin of your company’s Gmail account to confirm the status of your user account. See the Google’s View the status of a user account guide for more details on how they can check on the status of your account.

Keen to help get to the bottom of this so please keep us updated on what they find! 🙂