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Best answer

Zapier Cant Find Hubspot Contacts

Jbar511

I am having trouble utilizing Zapier with Hubspot.

I am creating a simple transaction where everytime a new contact is added to hubspot, zapier transfers that contact info to ClickSend (our sms marketing platform).

When I test the trigger, the test fails. It states “ We couldn't find a contact”. I have over 1,000 contacts in my hubspot account.

Here is a screenshot of the error:

 

Here is a video showing the settings and error I am facing:

Media not available

 

 

Best answer by ken.aBest answer by ken.a

Hi there @Jbar511,

Welcome to the Community! 🎉

I did some digging into this, and it seems like the HubSpot app only retrieves sample contacts that were created within the past 30 minutes. So, my suggestion is to visit your HubSpot account and create a new contact there.

Once you've finished creating the contact, go ahead and attempt to pull it in as a sample. By doing so, the Zap should be able to recognize it as a sample.

Hopefully, this helps! 😊

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Did this topic help you find an answer to your question?

5 replies

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6455 replies
  • Answer
  • May 19, 2023

Hi there @Jbar511,

Welcome to the Community! 🎉

I did some digging into this, and it seems like the HubSpot app only retrieves sample contacts that were created within the past 30 minutes. So, my suggestion is to visit your HubSpot account and create a new contact there.

Once you've finished creating the contact, go ahead and attempt to pull it in as a sample. By doing so, the Zap should be able to recognize it as a sample.

Hopefully, this helps! 😊

Jbar511
  • Jbar511Beginner
  • Author
  • Beginner
  • 1 reply
  • May 19, 2023

@ken.a That solved it thanks!!!

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6455 replies
  • May 22, 2023

Hi @Jbar511,

You are most welcome! I’m glad I could help.

If you have any other questions, please don’t hesitate to ask in the Community. We’re always happy to help! 😊

Beccy F
  • Beccy F
  • New
  • 1 reply
  • June 30, 2023

Hi @ken.a 

 

I’m trying a similar Zap in that I want to find a contact in Hubspot that I can then push a G2 review to. However, even when making a test contact (so it falls within the 30 minute test window) called the same name as the name on the G2 review it still won’t find the contact. 

 

Any help much appreciated! 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6455 replies
  • July 6, 2023

Hi @Beccy F,

I’m so sorry for the late response. By any chance, have you resolved this issue? If not, please let me know, and I’ll be happy to troubleshoot further! 😊

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