Best answer

Zap won't pull optional questions from Eventbrite?

Forum|Forum|3 years ago
February 15, 2023
26 replies
983 views

7theNeven
Beginner

Hi,

I connected my Eventbrite event to Airtable to collect attendee data with the “New Attendee Registered” trigger, and it only partially works.

The Eventbrite event has an order form all registrants have to fill out and I want to collect all of this data to Airtable. The trouble is, only the answers to the required questions in the form get pulled when the Zap is live, even though the trigger has detected the optional ones as well when testing and they are mapped correctly.

Eventbrite seems to ask required/obligatory questions first, then the trigger activates, the answers get transferred, and only then does Eventbrite take me to a second page where the optional questions get asked. This second batch of answers of course never makes it into Airtable.

Is there any way to fix this?

Thanks!

Best answer by ken.a

Hi friends,

I did some digging into this, and it seems like the “New Attendee Registered in Eventbrite” isn’t able to return non-required questions at the moment. We do have a feature request to return non-required/conditional sub-question answers in “New Attendee” trigger. I have added @dthtb @luckylou @7theNeven, and @MBenninger to the feature request. That does a few things:

Bring this to the attention of the integration developers
Help track interest in this feature being implemented
Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊