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Question

Zap triggers on every sale instead of only when a new customer is manually added.

  • 20 March 2024
  • 3 replies
  • 13 views
J

Hi, I have a zap where when a new customer is added, it is supposed to add their info into ZohoOne Campaigns (ZO's email marketing
platform). But the zap breaks a lot. For some reason, it runs every time there is a new sale and not just when I manually create a new
customer. How do I fix this?

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Janna 

In order for us to have more context, post screenshots with how your steps are outlined and configured along with any encountered errors.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J

Hi Tory, thank you for responding! Please check the screenshots attached below. 

 

 

Troy Tessalone
Userlevel 7
Badge +14

@Janna 

This shows the mapped variable for the email field was invalid or had a value that was blank/empty/null.

 

You may need to add a Filter as Step 2 to prevent the error and check for the existence of an email address.

 

If you still need help, post screenshots with how your Zap step 2 is configured in EDIT mode.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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