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Question

Zap sends emails to my address instead of the specified recipient

  • September 27, 2024
  • 4 replies
  • 21 views

That's it. I selected an address to send the emails to, but Zaps instead sends the emails to the address I used to sign up for Zapier. Data in doesn’t match with data out. What should I do?

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 27, 2024

Hi @alejoUNB 

For us to have more info, posts screenshots showing how your Zap steps are outlined and configured in EDIT mode.


  • Author
  • New
  • September 27, 2024

Hi @Troy Tessalone 

all of them are valid email addresses, and the problem occurs both during the test and during the real execution.


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 27, 2024

@alejoUNB 

In the Zap Runs history details you can see the DATA IN/OUT for each Zap step to help you troubleshoot: https://zapier.com/app/history/


SamB
Community Manager
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  • Community Manager
  • October 9, 2024

Hey there, @alejoUNB! 👋 

I just came across this and wanted to check how things are going. Did you manage to get this resolved?

If not, I’m wondering if a previous test result was still showing in the Zap editor. 🤔 If you test the action again now does the email continue to only go through to your email address? And can you confirm whether the Zap still only sends to your email address when it’s switched on and a live test is run?

Please keep us updated on this, keen to ensure this gets sorted!