Zap run failed: We couldn't find any new recently finished incoming calls error

Hi @Brzap 

Help us have more info by posting screenshots showing how your Zap steps are outlined and configured in EDIT mode showing the field mappings along with the encountered message you shared.

@Brzap 

Zaps work while turned ON for new data going forward.

Try turning the Zap ON, then test live, and check your Zap Runs history details: https://zapier.com/app/history/

Hi @Brzap 👋

I did some digging and came across a bug report for an issue where GoTo Connect accounts that had Super Administrator permissions weren’t able to trigger on ended calls for phone numbers they weren’t connected to, as they didn’t have access to the call logs for those numbers. Does the GoTo Connect account you’re using in the Zap have Super Admin permissions but isn’t connected to the selected phone number?

If so, can you head over to GoTo Connect and connect the account to the phone number, then reconnect the account? Or try connecting the Zap to a different GoTo Connect account that’s connected to the phone number to ensure it has access to the call logs so that the Zap can trigger.

Looking forward to hearing from you on this!

thanks ill try that. 

Hey @Brzap, just wanted to follow up here to check how it went? 

Did it work or is the Zap still getting those “We couldn't find any new recently finished incoming calls.” errors?