Question

Zap not triggering on filter

  • 8 April 2024
  • 3 replies
  • 19 views

Userlevel 1
Badge +1

We have a zap set up using google sheets and triggers when ‘verified’ column is marked ‘yes’. It stopped working and I need help figuring out why as it was working before.

Here are screenshots for how the zap is set up:

https://app.screencast.com/x5ivdvX06xztj

https://app.screencast.com/x5ivdvX06xztj

Here is a screenshot when ‘yes’ was put in the ‘verified’ column:

https://app.screencast.com/DqxIfzSIPc57t

And this is the error message showing in history:

https://app.screencast.com/1M9NhdB6bOUQk

 

Thanks in advance for the help.


3 replies

Userlevel 7
Badge +14

@Inventive Guild 

The mapped variable is Referrer Email, which will likely not exactly match a value of “Yes”.

 

Userlevel 1
Badge +1

That’s frustrating because i had changed that to look for a change in the ‘verified’ column, but it keep reverting back to the wrong field.

So, I made the change and then tested it by adding ‘yes’ to the verified column, but it’s not working: https://app.screencast.com/iDpPZOrx8YhOm

Userlevel 7
Badge +14

@Inventive Guild 

We would need to see updated screenshots with how the Zap steps are configured to have current context.

 

The filter did not pass as expected because the mapped variable value on the left side was missing, so the Filter condition was not met.

 

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