Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Created first zap and published, turned on and test but not running when new members are added to slack channel. I do receive a copy of DM when I test

 

Hi there Ray, 


My name’s Scott and I’m a Technical Support Specialist here at Zapier. I hope you're having a great day so far—happy to lend a hand here.

In situations like this where more direct troubleshooting is needed, we recommend reaching out to our support team here. https://zapier.com/app/get-help

This will give us a more direct line of communication and give us a better visual of the full picture on why this is not triggering as expected. 

Scott S. - Zapier Support

Hi ​@RayP. 

For us to have more context, post screenshots showing how your Zap steps are configured in the CONFIGURE tab while in EDIT mode with the field mappings visible.

 

 

 

​@RayP. 

In your screenshots, you have the Slack DM being sent to Username: Slackbot

 

If you are trying to sent a DM to the new Channel Member in Zap step 1, then you need to map a variable for the Member ID. (see screenshot below)

 

In your Zap Run history details check the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

Ok, I’m going to look at that now

 

I don’t have “Member Id” as an option under “To Username”

 

Hi again ​@RayP., 

 

I’m glad Troy could help more here to clear this up, and you are almost all set. 

 

So in that dropdown, it wont give you Member ID as an option, this is just a field you would want to map in the “To Username” Field. 

 

To better explain mapping on our platform at a top level, I have more here: https://help.zapier.com/hc/en-us/articles/8496343026701-Send-data-between-steps-by-mapping-fields

 

To better show this at a more direct level, here is a quick example screenshot, with the button clicks in order.

 

2acdc6a8786b3347d8c451125961008e.png
(view larger)

 

Once this is all set, this should then use the member ID from the slack trigger, to send that message directly to the new member.

 

I hope this clears things up, but if you have further questions, please ask. As I will be glad to clarify more where we can. 

Awesome! Your the best! I made the change will check Zap history once a new member is added. I’ll keep posted on success.

 

Hi Scott, I just checked the run history and still not success. There were 2 new members that joined the channel 2 days ago

​@RayP. 

FYI: Zaps work while turned ON for new data going forward, so make sure to test with a new Slack Channel Member being added to the Channel after the Zap was turned ON.

Good Afternoon, It still doesn’t seem to be working. I’ve screenshot the Zap with Member Id in the Username field per your directions. I’ve also re-tested and turned on the Zap.

​@RayP. 

Check your Zap Runs history for activity/errors: https://zapier.com/app/history/

 

If you are still having issues, then you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

 

Reply


Terms & Conditions