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Question

Zap not running

  • June 15, 2025
  • 2 replies
  • 18 views

My zap is not running even after completing the the test phase and have also go ahead to confirm my email address still not running. what can i do?

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • June 16, 2025

Hi ​@elizabethanu 

The Zap trigger runs on a schedule that checks every 2 minutes for new emails.

Zaps work while turned ON for new data going forward.

Check your Zap app connections here: https://zapier.com/app/connections

Check your Zap Run history to see activity: https://zapier.com/app/history/

 


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 18, 2025

Hey ​@elizabethanu, just checking in—were you able to get this sorted? 

If not, the phone number confirmation likely wasn’t successful if it’s still showing that “You must confirm your email address before enabling this Zap...” error.

Can you try confirming the number again and let us know if that then allows you to publish the Zap?

Looking forward to hearing from you! 🙂