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Answer

Zap not pulling repeat customer data from Wix form to Microsoft Excel

  • May 15, 2021
  • 4 replies
  • 76 views
J

I have set up a Zap to pull data into an excel spreadsheet from a Wix enquiry form. This is working for new customers but if the person has sent a previous enquiry, the data doesn’t pull through from wix to excel. I only realised then when I was testing the Zap by adding my own details to the enquiry form, if I added random names and addresses it works perfectly but doesn’t pull anything through with my name and address on the form. Does anyone have any ideas on how this can be fixed?

Best answer by SamB

Just wanted to jump in here as spotted that there’s an existing bug report open where subsequent WIX form submissions by the same person are failing to trigger Zaps. I’ve added @joolspin as an affected user on that bug report. We don’t have an ETA on when it will be fixed but we’ll send an email notification as soon as it is.

For anyone that comes across this closed thread that may also be running into this issue, please contact our Support Team via the Get Help form, so they can get you added to the bug report. 

taropaa
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 16, 2021

Hi @joolspin

This article may help explain: https://zapier.com/help/create/basics/data-deduplication-in-zaps

Is duplicate data a use case you need to solve for?

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Paolo
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  • PaoloZapier Staff
  • Zapier Staff
  • July 8, 2021

Hi @joolspin, do you need further assistance with triggering from Wix data? Let us know!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • September 28, 2021

Just wanted to jump in here as spotted that there’s an existing bug report open where subsequent WIX form submissions by the same person are failing to trigger Zaps. I’ve added @joolspin as an affected user on that bug report. We don’t have an ETA on when it will be fixed but we’ll send an email notification as soon as it is.

For anyone that comes across this closed thread that may also be running into this issue, please contact our Support Team via the Get Help form, so they can get you added to the bug report. 

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • December 15, 2023

Hi folks,

Just popping by with a quick update to share that the Wix team recently released a new version of their app which includes a fix for this issue! 😁🎉


If you run into any further trouble at all do let us know. In the meantime, happy Zapping! ⚡

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