Beginning on Sept 17 and continuing today the Zaps appear to be successful but the recipient’s email address in DocuSign envelope. The envelope is created in DocuSign and uses the correct template/form but the email has no one in the send to field.
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+14- Zapier Orchestrator & Solution Partner
Hi
Check these status pages for ongoing/recent incidents that may be impacting the Zap:
- DocuSign: https://status.docusign.com/
- Zapier: https://status.zapier.com/
For us to have more info, post these screenshots:
- How your Zap steps are outlined and configured in EDIT mode
- DATA IN/OUT from your Zap Runs history details for impacted examples: https://zapier.com/app/history/
- Any encountered errors
+11- Community Manager
Hi
Just came across this and wanted to check whether you were still running into issues here. I can see that you reached out to our Support team about this too and they noticed that the Zap was running an old version of the Docusign app. Did upgrading to the latest version of the Docusign app on Zapier, as they suggested, do the trick? Or is it still not working?
Looking forward to hearing from you on this!
+14- Zapier Orchestrator & Solution Partner
For us to have more info, post these screenshots:
- How your Zap steps are outlined and configured in EDIT mode
- DATA IN/OUT from your Zap Runs history details for impacted examples: https://zapier.com/app/history/
- Any encountered errors
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