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Question

Zap not communicating with agent

  • May 23, 2025
  • 2 replies
  • 23 views

I have a zap that is using a webhook to get data from zoom phone. This appears to be working and sending the data to the agent correctly based on tests. I get the result waiting on response: true. The agent states “It looks like the trigger data is empty and doesn't include a phone number or call status. Could you please provide both so I can continue with your workflow?” When manually given the data the agent does work correctly. 

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 23, 2025

Hi ​@Sandy Beach Lighting 

Check your live Zap Run history log to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

 

For us to have more info, provide these screenshots showing:

  • how your Zap steps are outlined
  • how your Zap steps are configured in EDIT mode with the field mappings visible

JammerS
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  • Zapier Staff
  • 3527 replies
  • May 26, 2025

Hi ​@Sandy Beach Lighting,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.