I have a Zap set up so that whenever someone submits a lead form on Meta, I receive a notification on WhatsApp. However, when I receive a lead from Facebook, I don't get the WhatsApp notification. The test works fine, and permissions are allowed, but I can't figure out what's wrong.
+6Hi
Welcome to the Community! 🎉
Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the Action step.
Please don't include personal information in the screenshot, or be sure blur out any personal information.
Thanks!
+11Hey there
If so, would you be up for sharing some details on what the solution was—this would really help out other community members that might be having similar issues! 🙏
And if it’s still not working, to help narrow things down, could you check if the Zap is showing any runs in your Zap history when a real lead comes in?
If it’s not triggering at all, that could be why the notifications are not being sent. In which case, I’d suggest checking the permissions for the connected Facebook account are correct as incorrect permissions are often what prevent a Zap for triggering for new Facebook leads. Check out this guide for help on how to do that:
If there are recent Zap runs but no WhatsApp message was sent, are there any errors appearing in the Zap history on the WhatsApp step? If so, would you mind sharing some screenshots of the errors so we can take a look into those? As well as a screenshot of the configuration of the WhatsApp action in the Zap? That’ll help to give us a bit more context on what might be causing the trouble here.
Looking forward to hearing from you! 🙂
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