Zap fails test with inbound email due to missing Raw and Template formats

  • 29 January 2024
  • 3 replies

Userlevel 1

Hi, I’m trying to trigger a Zap with an inbound email to my Zapier inbox but it fails the test every time.

In the Zapier inbox the following message appears: We don't have both a Raw and Template to build this!

I have used one of the listed formats for the file I’ve sent (ma4), yet it doesn’t read or accept it. I also can’t see the file when I open the email in Zapier - not sure if that’s normal or my file hasn’t been sent?

Could anyone help me resolve this?

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3 replies

Userlevel 7
Badge +14

Hi @MillyV 

Have you already reviewed the help articles for using the Email Parser by Zapier?

Userlevel 1

Hi Troy, just wanted to let you know that I got it to work, thanks for your help.

Userlevel 7
Badge +6

That’s an awesome news @MillyV! We’re glad to hear you were able to get it sorted!

Happy Zapping! ⚡️