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Zap error: not updating Mailchimp subscriber

  • 20 March 2023
  • 3 replies
  • 95 views

Hello- 

 

My Zap connects Airtable and Mailchimp. I’ve used the template: Add/update subscriber in Mailchimp when new or updated record in Airtable 

The Zap will send the airtable record to create a new subscriber in mailchimp. 

It will also update an existing contact if the first or last name is changed. 

** If the email address is changed in airtable, a new contact is added to mailchimp instead of updating the email address (even when the first and last names are exactly the same). 

I’ve selected true (yes) to Update Existing? prompt in the Zap under mailchimp. 

 

Any suggestions? Thanks! 

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Best answer by Troy Tessalone 20 March 2023, 23:35

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3 replies

Userlevel 7
Badge +14

Hi @Airtable Help 

Good question.

In this case, you’ll likely need to use the Mailchimp API: https://mailchimp.com/developer/marketing/api/list-members/update-list-member/

You’ll need to save the Mailchimp Subscriber ID on the Airtable Record to use for reference in the API Request to update.

If you need help consider hiring a Certified Zapier Expert: https://zapier.com/experts/automation-ace

 

 

 

 

Userlevel 6
Badge +8

Troy’s got it. The existing action that you’re using actually uses email address as the way to identify a contact, so there’s no real way to update a user’s email address that way.

Thanks all, really appreciate it!