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Question

Zap disconnection issue: 'Invalid Permission' Error with Facebook connections.

  • 18 September 2023
  • 2 replies
  • 10 views
A

I read more than 10 threads about this, but all of them seems to be old, or talking about a general issue last February. 

I’m having issue with all my client’s zap connection btw Facebook and others (Gmail, Whatconverts, etc) I reconnect them, and on the same day, next day, or a few days later It got automatically disconnected with the error “invalid permission..”  I’m admin, full access, etc. 

I already talked with fb and they say that is not their problem, so can I ask someone to help me here? I’m closer to lose a lot clients because this.

(I’m using GoHighLevel with the same account and I don’t have errors on that integration)

Thanks,
Alan

2 replies

A


To add an example, last Thursday  we have Success, 2 days after (saturday/sunday) Stopped

ken.a
Userlevel 7
Badge +6

Hi there @Alan - MHL,

Welcome to the Community! 🎉

It looks like you’ve reached out to our Support Team about this and they replied yesterday with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

I just tested all of the accounts successfully, did you reconnect them all? Or was there a change in Facebook recently to get them all to work again? 

I did review our logs again and now see a couple of messages appearing when trying to connect to Facebook

{"error":{"message":"Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.","type":"OAuthException","code":190,"error_subcode":464,"fbtrace_id":"A34a59dRsqdGfDWMYRiM4h1"}}

 And

{"error":{"message":"Error validating access token: The user has not authorized application 234230510040096.","type":"OAuthException","code":190,"error_subcode":458,"fbtrace_id":"AlsurpiY5oqr_nNmw8n5aFd"}}

The first message is the similar to the one we discussed initially, which is that you would need to log in to confirm the account. I believe this could be done by following the link to "secure your account now" from this screenshot. 

Looking at the second message in our notes, it appears like this may have been caused by clicking the "Clear History" option in your Off-Facebook Activity settings. If this is happening often, this would be why the account is getting disconnected. 

Can you please confirm that you followed the link to "Secure your account now" from the email you receive when the connection is broken?

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email.

Thank you for your understanding.

Reply


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