This post was split from the topic: Failed to find or create a customer in Visma eAccounting
Hi
My zap is creating all orders in Visma eAccounting with one and the same customer in stead of creating a new one. I can’t find out why? Any ideas please?
Answer
Zap creating all orders in Visma eAccounting with the same customer instead of creating a new one
- Beginner
Best answer by SamB
Hey there
It looks like our Support team were able to help you get this sorted. I’m so pleased you were able to help get this resolved! 😁
I’m sharing the suggestion from Support’s reply here so that others running into this same issue can benefit from the solution too:
In your "Found or created Customer in Visma eAccounting" action step, can you change the mapping of the "Number" field to have the same mapping as the Customer Number field?
In other words, can you map "Number" to both fields:
Happy Zapping! ⚡
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+14- Zapier Orchestrator & Solution Partner
Hi
Please provide detailed screenshots with how your Zap steps are configured (and any encountered errors) in order for us to have enough context, thanks.
- Beginner
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Hi My zap does not create a new customer. See attachements.
+14- Zapier Orchestrator & Solution Partner
We’d need to see detailed screenshots with how your Zap steps are configured with the dynamic variables mapped between Zap steps, thanks.
+14- Zapier Orchestrator & Solution Partner
We’d need to see screenshots with how ALL your Zap steps are configured as well as the outline of your Zap steps in order to have proper context, thanks.
- Beginner
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I made some screenshots of action set up. Is this what you need?
Best regards Ruta
+14- Zapier Orchestrator & Solution Partner
We need a full understanding of your Zap steps as shown in the outline.
Then for EACH of those Zap steps we need to see how EACH is configured.
- Beginner
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Oh, sorry, I am just very beginner 😅
Hope those screenshots are better 🤞
+14- Zapier Orchestrator & Solution Partner
Zap Step 2 looks to be configured correctly to find/create Customer.
Check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot
https://zapier.com/app/history/
- Beginner
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Hi
Thank you so much for replying me.
Somehow input and output data is different...
Her is input data:
customerNumber:
xxxx
typeOfCustomer:
Company
city:
xxxxxxxx
postalCode:
xxxx
termsofpayment:
Net 14 days
country:
NO
address:
xxxxxxxx xx
mobilePhone:
xxxxxxx
email:
xxxxxxxxxx@gmail.com
currency:
NOK
name:
xxx xxxxxx xxxxxxxx
number:
0
_zap_search_success_on_miss:
False
Output data:
Id:
ccf687b3-96c2-47c8-b794-871b67fb3e95
CustomerNumber:
0
CurrencyCode:
NOK
EmailAddress:
xxxxxxx@viken.no
InvoiceAddress1:
xxxxxxxxx 1
InvoiceCity:
xxxxx
InvoiceCountryCode:
xx
InvoicePostalCode:
xxxx
DeliveryCountryCode:
xxxx
PayToAccountId:
03603246-80d4-4c41-9f5e-942c41e3f04c
Name:
xxxxxx xxx - V/xxxxxxx
ReverseChargeOnConstructionServices:
false
+14- Zapier Orchestrator & Solution Partner
We’d need context about which Zap Run step that data relates to.
Best to provide screenshots.
- Beginner
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Her er screenshots :)
+14- Zapier Orchestrator & Solution Partner
That is odd.
I’d recommend opening a ticket with Zapier Support for them to troubleshoot more: https://zapier.com/app/get-help
⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
+11- Community Manager
- Answer
Hey there
It looks like our Support team were able to help you get this sorted. I’m so pleased you were able to help get this resolved! 😁
I’m sharing the suggestion from Support’s reply here so that others running into this same issue can benefit from the solution too:
In your "Found or created Customer in Visma eAccounting" action step, can you change the mapping of the "Number" field to have the same mapping as the Customer Number field?
In other words, can you map "Number" to both fields:
Happy Zapping! ⚡
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