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Hi, 

 

when I try to connect to my WPforms I get “ This auth is expired. Please reconnect it here.” When I press this I get the popup asking me to add my APi and my website. When I try to connect I get an error: 

 

We hit an error adding your new account

authentication failed: The app returned "Just a moment...*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjust:100%;color:#313131}button,html{font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI...". Just a moment...*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjust:100%;color:#313131}button,html{font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color Emoji}@media (prefers-color-scheme:dark){body{background-color:#222;color:#d9d9d9}body a{color:#fff}body a:hover{color:#ee730a;text-decoration:underline}body .lds-ring div{border-color:#999 transparent transparent}body .font-red{color:#b20f03}body .pow-button{background-color:#4693ff;color:#1d1d1d}body #challenge-success-text{background-image:url(data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzMiIgaGVpZ2h0PSIzMiIgZmlsbD0ibm9uZSIgdmlld0JveD0iMCAwIDI2IDI2Ij48cGF0aCBmaWxsPSIjZDlkOWQ5IiBkPSJNMTMgMGExMyAxMyAwIDEgMCAwIDI2IDEzIDEzIDAgMCAwIDAtMjZtMCAyNGExMSAxMSAwIDEgMSAwLTIyIDExIDExIDAgMCAxIDAgMjIiLz48cGF0aCBmaWxsPSIjZDlkOWQ5IiBkPSJtMTAuOTU1IDE2LjA1NS0zLjk1LTQuMTI1LTEuNDQ1IDEuMzg1IDUuMzcgNS42MSA5LjQ5NS05LjYtMS40Mi0xLjQwNXoiLz48L3N2Zz4=)}body #challenge-error-text{background-image:url(data:image/svg+xml;base64,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)}}body{display:flex;flex-direction:column;min-height:100vh}body.no-js .loading-spinner{visibility:hidden}body.no-js .challenge-running{display:none}body.dark{background-color:#222;color:#d9d9d9}body.dark a{color:#fff}body.dark a:hover{color:#ee730a;text-decoration:underline}body.dark .lds-ring div{border-color:#999 transparent transparent}body.dark .font-red{color:#b20f03}body.dark .pow-button{background-color:#4693ff;color:#1d1d1d}body.dark #challenge-success-text{background-image:url(data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzMiIgaGVpZ2h0PSIzMiIgZmlsbD0ibm9uZSIgdmlld0JveD0iMCAwIDI2IDI2Ij48cGF0aCBmaWxsPSIjZDlkOWQ5IiBkPSJNMTMgMGExMyAxMyAwIDEgMCAwIDI2IDEzIDEzIDAgMCAwIDAtMjZtMCAyNGExMSAxMSAwIDEgMSAwLTIyIDExIDExIDAgMCAxIDAgMjIiLz48cGF0aCBmaWxsPSIjZDlkOWQ5IiBkPSJtMTAuOTU1IDE2LjA1NS0zLjk1LTQuMTI1LTEuNDQ1IDEuMzg1IDUuMzcgNS42MSA5LjQ5NS05LjYtMS40Mi0xLjQwNXoiLz48L3N2Zz4=)}body.dark #challenge-error-text{background-image:url(data:image/svg+xml;base64,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)}body.light{background-color:transparent;color:#313131}body.light a{color:#0051c3}body.light a:hover{color:#ee730a;text-decoration:underline}body.light .lds-ring div{border-color:#595959 transparent transparent}body.light .font-red{color:#fc574a}body.light .pow-button{background-color:#003681;border-color:#003681;color:#fff}body.light #challenge-success-text{background-image:url(data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzMiIgaGVpZ2h0PSIzMiIgZmlsbD0ibm9uZSIgdmlld0JveD0iMCAwIDI2IDI2Ij48cGF0aCBmaWxsPSIjMzEzMTMxIiBkPSJNMTMgMGExMyAxMyAwIDEgMCAwIDI2IDEzIDEzIDAgMCAwIDAtMjZtMCAyNGExMSAxMSAwIDEgMSAwLTIyIDExIDExIDAgMCAxIDAgMjIiLz48cGF0aCBmaWxsPSIjMzEzMTMxIiBkPSJtMTAuOTU1IDE2LjA1NS0zLjk1LTQuMTI1LTEuNDQ1IDEuMzg1IDUuMzcgNS42MSA5LjQ5NS05LjYtMS40Mi0xLjQwNXoiLz48L3N2Zz4=)}body.light #challenge-error-text{background-image:url(data:image/svg+xml;base64,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)}a{background-color:transparent;color:#0051c3;text-decoration:none;transition:color .15s ease}a:hover{color:#ee730a;text-decoration:underline}.main-content{margin:8rem auto;max-width:60rem;width:100%}.heading-favicon{height:2rem;margin-right:.5rem;width:2rem}@media (width <= 720px){.main-content{margin-top:4rem}.heading-favicon{height:1.5rem;width:1.5rem}}.footer,.main-content{padding-left:1.5rem;padding-right:1.5rem}.main-wrapper{align-items:center;display:flex;flex:1;flex-direction:column}.font-red{color:#b20f03}.spacer{margin:2rem 0}.h1{font-size:2.5rem;font-weight:500;line-height:3.75rem}.h2{font-weight:500}.core-msg,.h2{font-size:1.5rem;line-height:2.25rem}.body-text,.core-msg{font-weight:400}.body-text{font-size:1rem;line-height:1.25rem}@media (width <= 720px){.h1{font-size:1.5rem;line-height:1.75rem}.h2{font-size:1.25rem}.core-msg,.h2{line-height:1.5rem}.core-msg{font-size:1rem}}#challenge-error-text{background-image:url(data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzMiIgaGVpZ2h0PSIzMiIgZmlsbD0ibm9uZSI+PHBhdGggZmlsbD0iI2ZjNTc0YSIgZD0iTTE2IDNhMTMgMTMgMCAxIDAgMTMgMTNBMTMuMDE1IDEzLjAxNSAwIDAgMCAxNiAzbTAgMjRhMTEgMTEgMCAxIDEgMTEtMTEgMTEuMDEgMTEuMDEgMCAwIDEtMTEgMTEiLz48cGF0aCBmaWxsPSIjZmM1NzRhIiBkPSJNMTcuMDM4IDE4LjYxNUgxNC44N0wxNC41NjMgOS41aDIuNzgzem0tMS4wODQgMS40MjdxLjY2IDAgMS4wNTcuMzg4LjQwNy4zODkuNDA3Ljk5NCAwIC41OTYtLjQwNy45ODQtLjM5Ny4zOS0xLjA1Ny4zODktLjY1IDAtMS4wNTYtLjM4OS0uMzk4LS4zODktLjM5OC0uOTg0IDAtLjU5Ny4zOTgtLjk4NS40MDYtLjM5NyAxLjA1Ni0uMzk3Ii8+PC9zdmc+);padding-left:34px}#challenge-error-text,#challenge-success-text{background-repeat:no-repeat;background-size:contain}#challenge-success-text{background-image:url(data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIzMiIgaGVpZ2h0PSIzMiIgZmlsbD0ibm9uZSIgdmlld0JveD0iMCAwIDI2IDI2Ij48cGF0aCBmaWxsPSIjMzEzMTMxIiBkPSJNMTMgMGExMyAxMyAwIDEgMCAwIDI2IDEzIDEzIDAgMCAwIDAtMjZtMCAyNGExMSAxMSAwIDEgMSAwLTIyIDExIDExIDAgMCAxIDAgMjIiLz48cGF0aCBmaWxsPSIjMzEzMTMxIiBkPSJtMTAuOTU1IDE2LjA1NS0zLjk1LTQuMTI1LTEuNDQ1IDEuMzg1IDUuMzcgNS42MSA5LjQ5NS05LjYtMS40Mi0xLjQwNXoiLz48L3N2Zz4=);padding-left:42px}.text-center{text-align:center}.pow-button{background-color:#0051c3;border:.063rem 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  1. Make sure you click "Allow" or "Accept" on the permission popup
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  3. Check out our help docs for more information

 

 

Does anyone out here know how to fix this? I’ve tried different browsers but getthe same error each time. In the code above I have cleared out my API with xxxxx, so that is not the issue.

 

Thank you very much! 

Hello @SimonWakeus, welcome to the Community! 🎉

Can you confirm the WPForms account has their Pro license or higher and meets the all requirements outlined in the WPForms documentation here
efea1a80082ffe09ed334076d848d9b5.png

If it does then it could be that there’s another plugin or setting on your website that’s blocking Zapier’s access. You might need to reach out to your website’s administrator to hosting provider to confirm whether there’s anything on that side of things that might be blocking access.

Please take a look into the above and let us know what you find, eager to help get to the bottom of this!


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